1.About NetEagle
NetEagle is a leading vendor providing first-tier solutions on IT operation management.
Streamlined with customers' original business or service process, we assist to monitor
and improve business operations, help optimize user experience, and provide cutting-edge
business value.
2.About this Privacy Policy
This Privacy Statement applies to NetEagle websites and solutions that link to or
reference this Statement, and describes how we handle personal information and the
choices available to you regarding collection, use, access, and how to update and
correct your personal information. Additional information on our personal information
practices may be provided in offer descriptions, supplemental privacy statements, or
notices provided prior to or at the time of data collection. This Personal Information
Collection Statement sets out the purposes for which the information provided by you as
a User will be used following collection, what you are agreeing to with respect to our
use of such information, and your rights under the Personal Data (Privacy) Ordinance,
Cap 486.
3.Collect Information
The information you provide to us: You may provide us with certain personal information.
This information includes but is not limited to, your name, email address, and company
information. To enable us to provide certain newsletters or whitepapers, we require
certain basic information, and without this, you will not be able to access our
newsletters or white papers. Information from visits to our websites: Each time you
visit our website, we may automatically collect the following information: (i) Technical
information, including the Internet protocol ("IP") address used to connect your
computer to the Internet (which may allow us to identify your geographic location), your
login information, browser type and version, time zone setting, browser plug-in types
and versions, operating system and platform; and (ii) Information about your visit,
including the full Uniform Resource Locators ("URL") clickstream to, through and from
our website (including date and time); page response times, download errors, length of
visits to certain pages, page interaction information (such as scrolling, clicks, and
mouse-overs), and methods used to browse away from the page and any phone number used to
call our customer service number. (d) Information from your use of our products: We use
our own products to monitor the use of our products by our customers. If you use our
products, we may automatically collect metrics on your activities, such as details of
when you are using the products, web pages visited, length of visit, interactions with
the user interface, which features of our products you use and how often, how many
agents have been installed, and the application types being monitored, and other
information about your technology environment and devices used (including unique device
identifiers, operating system, browser type, and mobile network information). Our
products also collect metrics that relate to the performance, health, and resource of
servers, databases, applications, and other technology, as well as their components
(transactions, code libraries) and the related infrastructure (nodes, tiers) that
service those components. (e) Information we receive from other sources: We work closely
with third parties (for example, business partners, resellers, subcontractors in
technical, payment, and delivery services, advertising networks, analytics providers,
search information providers, and credit reference agencies) and may receive information
about you from them to enable us to customize your experience on our website with
personalized content. (f) Information we need from you to provide our products: You may
provide us with personal information that we ask you for to set up an account to use our
products. This personal information is mandatory, and without this personal information,
we cannot provide access to our products.
4.About Cookies
Our website uses cookies to distinguish you from other users of our website. This helps
us to provide you with a smooth and personalized user experience when you use our
website and also allows us to improve our website.
5.Reasons for Collecting Information and How It's Used
Your personal information may be used in particular for the following purposes: (a) to
fulfill our obligations arising from any contracts entered into between you and us and
to provide you with the information, products, and services that you request from us;
(b) to provide you with information about other products and services we offer; (c) to
respond to your inquiries and questions; (d) to notify you about changes to our company,
products, or services, and changes to our terms and conditions; (e) to ensure that
relevant content from our website is presented in the most effective manner for you and
for your device; (f) to administer our website and products, and for internal
operations, including troubleshooting, data analysis, testing, research, and statistical
survey purposes; (g) to improve our website and products and to ensure that content is
presented in the most effective manner for you and your device; (h) to allow you to
participate in interactive features of our website, products, and services when you
choose to do so, including but not limited to sweepstakes, contests, and social media
engagements; (i) to help keep our website, products, and services safe and secure; (j)
to measure and understand the effectiveness of advertising we serve to you and others,
and to deliver relevant advertising to you; (k) to make suggestions and recommendations
to you and other users of our website about products or services that may interest you
or them; (l) for the purposes of fraud protection and credit risk reduction; (m) to
enforce any contract between you and us and/or any applicable terms of use; and (n) to
comply with applicable legal or regulatory requirements, legal process, or enforceable
governmental request relevant industry standards, and our policies. We may also use the
information in other ways for which we provide specific notice at the time of
collection.
6.Marketing to You
We may use the personal information we hold about you to provide you, or permit selected
third parties to provide you, with information about products or services we feel may
interest you. This may be by contacting you by email. Some of our messages may be
tailored to you, based on your previous browsing activity and other information we hold
about you. We use cookies and other similar tracking technologies when you use our
website to enable some of this personalization. If you wish to opt out of interest-based
advertising, you can email us at [email protected]. Please note that you will continue
to receive generic ads. If you do not want us to use your personal information in this
way, or to pass your details on to third parties for marketing purposes, you can
unsubscribe from such emails using the link provided in the emails, or tell us at
[email protected]. Note that you may still receive administrative emails (for example,
regarding updates to our terms) or transactional emails (for example, related to a
purchase you make) from us.
7.Access and Ensure the Accuracy of Your Personal Information
We need your help to keep your personal information accurate and up to date. If you need
additional assistance, or help with accessing, correcting, suppressing, or deleting your
personal information, please feel free to contact us directly. We make good faith
efforts to honor reasonable requests to access, delete, update, suppress, or correct
your data. We will respond to your request within 30 days. If we are unable to fulfill
your request, we will provide you with an explanation.
8.Disclosure of Your Information
We will never sell or share your information with any third party for marketing purposes
without your express written consent. However, in the course of providing our services,
we may share your personal information as detailed below. Aggregated information: In an
ongoing effort to better understand and serve the users of our website, services, and
products, we often conduct research on customer demographics, interests, and behavior
based on the personal information and other data provided to us. This research may be
compiled and analyzed on an aggregate basis, and we may share this aggregated data with
our affiliates, agents, and business partners. This aggregated information does not
identify you personally. We may also disclose aggregated user statistics in order to
describe our products to current and prospective business partners, and to other third
parties for other lawful purposes. We also share your personal information with selected
third parties including: (a) our affiliates, business partners, resellers, suppliers,
and subcontractors for the performance of any contract we enter into with them or you.
When we employ another company to perform a function of this nature, we strive to
provide them with the minimum personal information that they need to perform their
specific function; (b) partners and service providers with whom we have a strategic
relationship or that perform work for us to provide products and services to you. These
third parties may help us host and/or analyze data, process information, fulfill orders,
deliver products or information, manage and enhance user data, provide customer service,
assess your interest in products and services or conduct user research and surveys.
These companies are obligated to protect your personal information and may have their
own privacy policies if you link to or access their websites or systems; and (c)
analytics and search engine providers that assist us in the improvement and optimization
of our website. We may disclose your personal information to third parties: (a)
including any of our affiliates: (i) where necessary to perform a contract with you or
take steps prior to entering into a contract with you (for example, where you have
purchased a product and/or service from us, we use your personal information to process
payment and fulfill your order); (ii) because it is in the affiliate’s legitimate
interests as a provider of an application and business performance monitoring software
platform to maintain, improve and promote their products and services (for example, they
use information about you to tailor your view of our website to make it more interesting
and relevant in respect of the products and services on view) and for the reasons set
out above in Section 8. (b) in the event that we sell or buy any business or assets, in
which case we may disclose your information to the prospective seller or buyer of such
business or assets; (c) to enforce applicable terms of use or any contract with you,
including potential violations; (d) to detect, prevent or otherwise address security or
technical issues; (e) if substantially all of our assets are acquired by a third party,
in which case information held by us about our customers will be one of the transferred
assets; or (f) if we are under a duty to disclose or share your information in order to
comply with any legal or regulatory requirements, legal process or enforceable
governmental request, or in order to enforce any agreements with you or to protect the
rights, property, or safety of us, our customers, or others. This includes exchanging
information with other companies and organizations for the purposes of fraud protection
and credit risk reduction.
9.How Long We Keep Your Information
Your information will be stored for only as long as necessary for the purposes set out
above and so this period will vary depending on your interactions with us (for instance,
where you have made a purchase with us, we will keep a record of your purchase for the
period necessary for invoicing, warranty and tax purposes and to ensure the adequate
provision of services to you, whether via the use of our website or contractually for
our products). We may also keep a record of dealings with you for as long as is
necessary to protect us from a legal claim. To determine the appropriate retention
period for personal information, we consider the amount, nature, and sensitivity of the
personal information, the potential risk of harm from unauthorized use or disclosure of
your personal information, the purposes for which we process your personal information
and whether we can achieve those purposes through other means, and the applicable legal
requirements. Where you have an account with us that is used to access our products, we
will delete this if you are inactive for 12 months. This does not affect your
organization’s license to use our products (if one is in place).
10.Security
We take appropriate measures to protect the personal information we receive from loss,
misuse, and unauthorized access, disclosure, alteration, or destruction. We restrict
access to personal information to NetEagle employees, contractors, business partners,
and agents who are subject to strict contractual obligations. However, no Internet or
email transmission is ever fully secure or error-free. In particular, email sent to or
from us may not be secure. Therefore, you should take special care in deciding what
information you send to us via email. Please keep this in mind when disclosing any
personal information to us. We ask that you not send us, and you not disclose, any
sensitive personal information to us directly or through our products (such as protected
health information, passwords and authentication/authorization credentials for other
services, credit card numbers or other financial information other than for the purpose
of making payment to us, driver’s license numbers, passport numbers, social security
numbers or information related to racial or ethnic origin, political opinions, religion
or other beliefs, health, criminal background or trade union membership).
11.Your Rights
Subject to applicable law, you can request to access, correct, or delete your personal
information. In certain circumstances, you have the rights to restrict access to your
personal information and object to your personal information from being used in a
specific manner. Such requests can be made by contacting us at [email protected]. We
will respond within a reasonable timeframe but not later than any required timescales
set out under applicable law. However, please note that there are limitations to these
rights and there may be circumstances where we are not able to comply with your request.
